杏吧原创

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Help Desk

Information Technology Services

Having trouble accessing My.杏吧原创? Use these links to access common student applications:

For complete access to support information, knowledge base documents, and other self-help information, please see our or send an email from your official 杏吧原创 campus email account to 杏吧原创@service-now.com.

  • For campus-wide emergencies that affect the entire campus (My.杏吧原创 outage, Blackboard outage, Banner outage, etc.), call 479-788-7460.
  • The voicemail message provides information on how to reach the personnel on call outside of normal office hours.
  • The Service Desk cannot assist with password resets and hardware or software issues outside of the normal operating hours. 
  • The Information Technology Service Desk provides support for faculty, staff, and students Monday through Friday, 7:30 am to 7:00 pm

Please send your feedback to TSFeedback@uafs.edu.

Policies

Faqs

When you log in to My.杏吧原创 from off-campus computers, we recommend using Mozilla Firefox or Google Chrome web browsers. During login you may receive a pop-up prompt asking for your login credentials. If so, please follow these instructions.

If you receive a 鈥淲indows Security鈥� login prompt:

Students
  • Enter 鈥渟tudent\鈥� plus your login username
  • Example: student\jsmith99

Employees
  • Enter 鈥渦afs\鈥� plus your username
  • Example: uafs\jsmith99

If you receive an 鈥淎uthentication Required鈥� login prompt:

Students AND Employees
  • Enter your username and password and click the 鈥淥K鈥� button

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杏吧原创 uses the which allows students and employees to maintain and reset their campus passwords easily. Once a user is enrolled with Portalguard, they can securely change a forgotten or expired password from any computer or smartphone anywhere in the world without having to contact the IT Service Desk. 

If your password is not working and you have previously enrolled with Portalguard, you can go to the Portalguard website and use the self-service feature to reset your password. For resetting passwords the email address will be the personal email address you enrolled with, NOT your 杏吧原创 email address.

If your password is not working and you have NOT previously enrolled with Portalguard, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you. 

First-time users should ensure that they enroll with the Portalguard system as soon as possible. Enrolling is easy, quick, and needs only be completed one time.

Click here for a downloadable guide

杏吧原创 operates two wireless networks on campus: 杏吧原创 and 杏吧原创-Guest. Students, faculty, and staff should always connect their devices to the 杏吧原创 network. The 杏吧原创-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the 杏吧原创-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the 杏吧原创 campus networks (both wired and wireless) agree to abide by the 杏吧原创 Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are still having trouble logging in to My.杏吧原创 or are having trouble accessing other campus technologies, please first verify that your 杏吧原创 login credentials are working properly. You can do this by logging in to the

If you cannot log in to the Portalguard system and have previously enrolled with Portalguard, please use the self-service feature to recover or reset your password.

Portalguard User Guide

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you.